Frequently Asked Questions
We accept all major credit/debit cards and also offer Cash On Delivery within the UAE. We also offer flexible payment options using Tabby.
If you would like to change or cancel your order, please email us at firstname.lastname@example.org as soon as possible and we will try to help you. Unfortunately, once the order has been processed by the warehouse team, we are unable to offer any changes or cancellations.
All orders typically ship in between 3-5 business days. Delays due to public holidays or some unforeseen circumstances are possible. Rest assured, we try our best to get your order to you ASAP. If you’re experiencing a delay in your order, please get in touch with us and we will do our best to sort you out!
Estimated shipping times are as below:
Within the UAE : 1-3 business days
Rest of the GCC : 3-7 business days
We currently provide delivery to all of the GCC countries. Shipping charges and duration vary by country and are calculated during checkout.
Delivery charges will be calculated during checkout.
PRODUCTS & SKINCARE
Yes, we guarantee that all our K-beauty products are a 100% authentic and trustworthy. We work exclusively with K-beauty brands and official brand suppliers and distributors.
It is possible for the skin to react to any product applied, therefore it is recommended to do a patch test when first using a new skincare product. If you have known allergies to certain ingredients, please feel free to email us at kbeautyarabia.com for guidance or read through our detailed product descriptions and ingredients list. If an allergic reaction does occur, seek appropriate medical attention. Unfortunately, K-Beauty Arabia will not be liable for any such reactions and will not be offering any returns or replacements.
Yes, we have an ever growing range of both Vegan and Cruelty Free products. You can find a list of our Vegan and Cruelty Free Products here. Alternatively, look for the Vegan and Cruelty Free stickers in our product details section.
We hate when that happens as we strive to carry a wide range of K-beauty products! However, sometimes we may not be able to keep stock of certain items. Please click the ‘Notify Me When Back In Stock’ Tab on the product’s page and we will be sure to send you an email as soon as it’s back in stock.
Customer satisfaction is our top priority! If you’d like to see us stock a particular brand or product, feel free to email us your suggestions at email@example.com
Had a change of heart? No problem! Please email us (with your Order #) at firstname.lastname@example.org within 7 days of receiving your order and we will be happy to collect the item and process your return or exchange. Please note the following criteria must be met in order to qualify for a return:
• Product must be in its original purchase condition: packaging must be unopened, unused, unmarked and not defaced in any manner.
• Product purchased as part of a set or a kit must be returned as a whole set.
• Unfortunately, items received on sale are not eligible for refunds.
• Return shipping costs will be covered by K-Beauty provided it has met the above
All products are checked for quality before dispatch and while we do try our best to ensure that the product is delivered to you in perfect condition, the product may be damaged during delivery. If you receive a box with damaged items inside, please contact us ASAP, along with photos of the damaged product(s) (damaged box not included as it does not affect the quality of products inside).
After reviewing, we will arrange for your items to be returned. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Returned products can take anywhere between 3-10 business days to reach our warehouse. Once received and inspected, refunds will be processed within 4-7 business days. Your bank may take a further few days to process this refund to show in your account.
Refunds are processed via the original payment method.
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